Privacy Policy | Harrier Remapping

1. Introduction

Harrier Remapping Services (“we”, “us”, “our”) is committed to protecting your personal data and ensuring its security. This Privacy Policy explains how we collect, use, and store your personal information when you engage with our services, visit our website, or interact with us in any other way.

By using our services, you consent to the terms of this Privacy Policy.

2. Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, address, email, and phone number.

• Vehicle Information: Make, model, registration, and details needed for remapping services.

• Payment Information: Details required to process payments, including information collected via third- party payment provider Payment Assist.

• Technical Information: Information collected via cookies when you visit our website, such as IP address, browser type, and usage data.

• Other Information: Any additional details you provide during inquiries or service bookings.

3. How We Collect Data

We collect personal data in the following ways:

• Directly from you when you fill out forms, contact us, or book a service.

• Automatically through your interaction with our website via cookies and tracking technologies.

• From third-party payment providers like Klarna when you use their services to pay for our services.

4. How We Use Your Data

We use your personal data to:

• Provide and manage our services, including vehicle remapping.

• Process bookings, payments, and refunds.

• Communicate with you regarding your bookings, inquiries, or aftercare.

• Comply with legal obligations, such as financial record-keeping.

• Improve our website and services by analysing usage data.

5. Data Sharing

We do not sell your data to third parties. However, we may share your data with:

• Payment Provider: To process transactions securely (e.g) Payment Assist.

• Service Providers: Such as IT support, web hosting, or other technical services needed for our operations.

• Legal Authorities: If required by law or to protect our legal rights.

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

• For payment and booking records, we retain data for up to 6 years to comply with UK tax and accounting laws.

• Data related to inquiries or consultations will be retained for 12 months unless you request its deletion.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These measures include secure data storage, encrypted payment processing, and restricted access to personal information.

8. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.

• Correction: Request corrections to inaccurate or incomplete data.

• Deletion: Request deletion of your data, where applicable.

• Objection: Object to the processing of your data for specific purposes.

• Data Portability: Request a copy of your data in a portable format.

To exercise these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve your experience. Cookies are small files stored on your device that help us analyse website usage and tailor our services. By using our website, you consent to our use of cookies. You can manage cookie preferences in your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: harrierremappingservices@yahoo.com